As soon as your delivery has left our warehouse, you will receive a tracking number that you can use to track the status of your shipment on the DHL website. You can find the tracking number in the shipping confirmation you received from us or in your customer account.

Click here for the DHL tracking portal

Is your delivery missing or have you not received a tracking number? Please contact our customer service team with your order number.

We process your order very quickly. Therefore, it is possible that we have already shipped your order before you can cancel it.

If you would like to cancel your order, please send us a message with your order number as soon as possible.

You can easily redeem your voucher code in the shopping cart under "View order details" in the "Enter discount code" field.

If all requirements for the voucher are met, the purchase amount will be reduced by the voucher value.

Please note the following:

Only one voucher code can be redeemed per order. Not all vouchers can be combined with other discounts.

Individual promotional items may be excluded from voucher redemption.

A voucher code cannot be applied retroactively to an order that has already been placed.

To view your previous orders, log in to your customer account using your email address and password. You will see your order history directly there.

If you have not received your order within the stated delivery times, please contact our customer service team.

It has often happened in the past that your package was dropped off at a parcel shop or with your neighbor. Please check whether you have received a notification from DHL via email, app, or mail. Also, check the tracking link to see what the shipment history says; you will usually find the address of the branch where the package was dropped off there.

In some European countries, delays may occur.

Unfortunately, it can sometimes happen that the shipping company/DHL indicates that a package has been delivered, even though the customer has not received it.

Please check whether you have received a notification from DHL by email or in your mailbox. Sometimes packages are left with neighbors or at parcel shops for collection. If this is not the case, please contact our customer service team. In such cases, we will initiate a postal investigation.

We pack your order with love and the utmost care.

Should your package or the products contained within be damaged during transit, please send us an email immediately with clear photos of the box, the shipping label, the contents, and the damage. We require these photos in order to file a damage claim with the carrier.

Please always include your order number so that we can process your request more quickly.

Let our customer service team know that you would like to cancel your order and receive a refund. We generally issue refunds immediately upon canceling an order. Depending on the payment method, it may sometimes take longer for payment providers to process them. We have no control over this.

Let our customer service team know that you would like to return your order and receive a refund. We will review the case together.

We will refund your money as soon as we have received and inspected the returned products. Please allow us up to 3 working days. Depending on the payment method, some payment providers may take longer. This applies in particular to the provider Klarna.
We have no influence over this.