FAQs

With an account, you won't have to re-enter your details on your next visit. You can also view your previous orders and participate in our savings program.

Click on the head icon in the menu; you will automatically be taken to a page where you can click on "Create account."
Enter your details here. You will automatically receive an email where you can confirm your email address.

Click on "My Account" at the top right next to the shopping cart and enter your login details here. Then click on "Login" and you are logged into your account.

If you would like to change your password or have forgotten it, that is no problem. You can simply click on “Forgot password” when logging in. After entering the email address you used to register with us, you will automatically receive a link via email. Once you have opened it, you can set a new password.

Once you are logged into your customer account, you can edit your personal details under "Edit address".

Unfortunately, it is no longer possible to change an address once an order has been placed.

You cannot delete your customer account yourself. Please contact our customer service team to do so.

As soon as your delivery has left our warehouse, you will receive a tracking number that you can use to track the status of your shipment on the DHL website. You can find the tracking number in the shipping confirmation you received from us or in your customer account.

Click here for the DHL tracking portal

Is your delivery missing or have you not received a tracking number? Please contact our customer service team with your order number.

We process your order very quickly. Therefore, it is possible that we have already shipped your order before you can cancel it.

If you would like to cancel your order, please send us a message with your order number as soon as possible.

You can easily redeem your voucher code in the shopping cart under "View order details" in the "Enter discount code" field.

If all requirements for the voucher are met, the purchase amount will be reduced by the voucher value.

Please note the following:

Only one voucher code can be redeemed per order. Not all vouchers can be combined with other discounts.

Individual promotional items may be excluded from voucher redemption.

It is not possible to redeem a voucher code after an order has already been placed.

To view your previous orders, log in to your customer account using your email address and password. You will see your order history directly there.

If you have not received your order within the specified delivery times, please contact our customer service team.*

It has often been the case that your package was dropped off at a parcel shop or with your neighbor. Please check whether you have received a notification from DHL via email, the app, or by mail.

*In some European countries, delays may occur.

Unfortunately, it can sometimes happen that the carrier/DHL indicates that the package has been delivered, but the customer has not received it.

Please check whether you have received a notification from DHL by email or in your mailbox. Sometimes packages are left with neighbors. If that is still not the case, please contact our customer service. In such a case, we will initiate a postal investigation.

If your package or the products contained within have been damaged during transit, please send us an email immediately with clear photos of the box, the shipping label, the contents, and the damage. We require these photos to file a damage claim with the carrier.

Please always include your order number.

We will, of course, arrange for a replacement shipment.

Let us know via info@everstack.de that you would like to cancel your order and receive a refund. We generally process your refund immediately. Depending on the payment method, payment providers may sometimes take longer. We have no control over this.

Let us know at info@everstack.de that you would like to return your order and receive a refund. We will refund your money once we have received and inspected the returned products. Please allow us up to 5 business days.

All products that are halal certified can be found in our halal certificate. Click here

We are not a brand specializing in halal products. However, whenever it is possible for us to offer a product as such, we ensure proper processing and certification.

Click here for our food supplement/food certificate -> To the certificate